What is a flat rate exchange?
A serviceable/overhauled unit that is exchanged for a removed unit that has the same type of repair under normal wear conditions.
What warranty is given to the repairs?
This Limited Warranty applies to any wheel or brake assembly serviced by VSE Aviation Services (formerly Aero Wheel and Brake Service Corporation).
Only wheels and brakes that have been used on aircraft in accordance with the aircraft manufacturer’s and the component’s maintenance manuals (CMM) are eligible for the Limited Warranty.
If a wheel or brake becomes unserviceable due to a covered warranty condition, it will be repaired and/or parts replaced at a reduced cost based upon a prorated basis when applicable.
Whether a wheel or brake has a covered warranty condition will be determined by inspection of the returned product. Any condition present as a result of a wheel or brake having been exposed or subjected to:
(a) Alteration, modification, maintenance, repair, installation, handling, transportation, storage, operation or use after delivery that, in AWB’s judgment, is improper or otherwise not in compliance with the appropriate CMM instructions; or
(b) Accident, contamination, foreign object damage, abuse, neglect or negligence occurring after delivery; or
(c) Damage caused by any aircraft part not supplied by AWB, is not a covered warranty condition and AWB assumes no responsibility for such condition.
Except as stated herein, there are no guarantees or warranties of merchantability, fitness, performance or otherwise, express, implied or statutory. VSE Aviation Services shall have no liability for special, incidental or consequential damages. VSE’s liability shall not exceed the net purchase price of the parts installed and work performed by VSE Aviation Services.
What is the average lead time on wheels and brakes?
Brakes: 7-10 days, unless exchange
Wheels: Minor services: 3-4 days, Overhaul service: 5-6 days
AOG/expedite: 1 day service on minors, call for other service quotes
Can you supply tires on my wheel assemblies?
Yes, we stock all major tire brands in house, including Dunlop, Goodyear, Michelin and Specialty Tires. Tires are priced fairly and competitively, and no extra freight charges for tires are added, because tires are stocked here at our facility.
What are the methods of payments?
Customers can apply for term accounts based on credit approval. C.O.D, company checks, and all major credit cards are accepted.
What is the return policy on core units?
Core units must be returned within 14 calendar days from the date of purchase, a core charge is applied for the exchange purchase that will be refunded when we receive the core back.
How long are quotes valid?
Quotes will expire in 30 calendar days.
What types of wheels and brakes do you work on?
All aircraft types, including corporate, helicopter, regional/commuter, military and jet transport aircraft.
What kind of parts are used in my overhaul?
We use OEM or aftermarket PMA parts in our wheels and brakes. We always let the customer decide on the value proposition on OEM vs. PMA parts content. In all cases, parts have full traceability back to the manufacturer.
Can you perform mods, repairs, welding and machining services?
Yes, we utilize an FAA approved facility for these types of services.
Do you pickup and deliver?
Yes, at no charge, in our local area, and including these airports: LAX, SNA, LGB, VNY, BUR, SMO, HHR, ONT, POC, RAO, CCB, CMA, WHP, EMT, TOA, FUL, AJO & CNO.
